Coaching and mentoring seem to be the
two most compared and contrasted learning processes, with MacLennan (1999)
declaring that the two roles are worlds apart and overlapping, depending on
which dimensions they are compared. MacLennan (1999) describes coaching as a pulling out activity, where a
coach is someone to learn with and mentoring as a putting in activity, where a
mentor is someone available to learn from (also supported by Parsloe & Wray
2004.)
The Coaching and Mentoring Network
state that ‘coaching and mentoring are processes that enable both individuals
and corporate Mentees to achieve their full potential’ (C&MN 2005) and they
argue that the common thread that unites both types of service, are that they
offer a vehicle for analysis, reflection, learning and action that ultimately
enables the Mentee to achieve success in one or more areas of their life or
work.
There is also debate about whether
coaches can mentor and mentors can coach, with Landsberg (1996) declaring that
mentoring is a role that includes coaching but that coaches do not mentor as
they are hired to help with performance issues or specific skills and do not
get involved in the softer people issues, career management issues etc (Tyler
2004.) However, this more traditional view of coaching and mentoring appears to
be being overtaken, as now there are a variety of professionals in the
marketplace describing themselves with titles like Business Coach, Executive
Coach, Life Coach, Career Coach. This has allowed ‘coaching’ to spread over
into some of the personal development areas, traditionally reserved for
mentoring.
Definitions of Coaching
More traditional views of
(on-the-job/performance type) coaching; ‘Coaching is the process whereby one
individual helps another; to unlock their natural ability; to perform, learn
and achieve; to increase awareness of factors which determine performance; to
increase their sense of self responsibility and ownership of their performance;
to self-coach; to identify and remove internal barriers to achievement.’ MacLennan (1999) ‘Coaching is around specific
performance issues or goals. Coaches are subject matter experts, such as
learning a new computer program. Most coaching is short term; it typically
doesn’t last over a year. In mentoring relationships, you’re usually talking
about soft issues, people issues, and cultural issues. How to be a more
effective communicator or motivating a high-performing team… A coach is a
person you hire to help you with a specific issue or goals. A mentor is a
person whom you cultivate a relationship, based on a mutual exchange of
information and perspective.’ Tyler
(2004).
Definitions of Mentoring
Mentoring has different definitions,
mainly derived from evidence-based practice (not academic studies) and
testimonials and opinions of HR practitioners and business consultants (Merriam
1983, Clutterbuck 2004). However, these focus more on the
skills, functions and the activity of mentoring and less on the attitudes and
emotional disposition required within the mentoring relationship. Mentoring is a complex, social and
psychological activity (Roberts 2000) and therefore attempts at a universal
definition of mentoring have become a quagmire (Hagerty 1986). Mentoring is a
slippery concept (Daloz 1986) and as such definitions vary with respect to
differing dimensions such as hierarchy, intensity, duration and partnership
(Gibson 2004) and according to national and cultural traditions. There is however, some consensus
between all this theory that mentoring is a process that supports and
encourages learning to happen (Parsloe & Wray 2004) and that mentoring is an intense
and powerful one-on-one developmental relationship that leads to skills
development (Wanberg et al 2003). When all this theory is stripped away,
however, mentoring is still simply about 'a regular one to-one meeting to
support the learner in their desire to improve their personal situation or
their business life', (Parsloe & Wray 2000) and as such it has some
similarities to the other learning processes of coaching, counselling, training
and Managing.
Definitions of Counselling
Many people will, at some point in
their lives, find themselves in the role of a counsellor without having a true
understanding of the concept of counselling or what the role of the professional
counsellor entails. There is a big difference between a
professional counsellor and a person who uses some counselling skills as part
of their role, for example their role as a friend or colleague. A professional counsellor is a highly trained
individual who is able to use a different range of counselling approaches with
their clients. 'Counselling'
can be a confusing term - it often has different meanings for different people. The Concise Oxford Dictionary (9th Edition) gives at least
two definitions of counselling, which appear to be conflicting, adding to
potential confusion: “give
advice to (a person) on social or personal problems, especially professionally.” and “the
process of assisting and guiding clients, especially by a trained person on a
professional basis, to resolve especially personal, social, or psychological
problems and difficulties.”
Counselling and Psychotherapy
Counselling and Psychotherapy
Both ‘psychotherapy’ and ‘counselling’
are terms that used for the same process. Both terms relate to overcoming personal difficulties and working
towards positive change. Counselling is a helping approach that
highlights the emotional and intellectual experience of a person, how a person
is feeling and what they think about the problem they have sought help
for. Psychotherapy, however, is based in
the psycho-dynamic approach to counselling - it encourages the client to go back
to their earlier experiences and explore how these experiences effect their
current ‘problem’. A psychotherapist, therefore, helps the client
to become conscious of experiences which they were previously unaware of. Counsellors, however, are less likely to be
concerned with the past experiences of the client and are generally trained in
a humanistic approach, using techniques from client-centered therapy.